woman looking at phone

Serving Waterloo, Kitchener, Cambridge, Guelph and Waterloo Region

We Want to hear from you!
Our value to our clients is not only ensuring that proper protection is in place at the best possible rate, it is also about being there when calamity strikes. We are here to solve your problems and handle your claims quickly. We've learned from experience that our place is at our client's side, as your advocate, whenever you need us, 24/7.


72 Regina Street North,
Waterloo, Ontario
N2J 3A5

   Phone: 519-886-3150
  Fax: 519-886-9441


Monday to Friday
8:30 to 4:30
For after hour
Emergency Claims:
(519) 886-3150 ex. 255

If you have a claim during business hours,
Monday to Friday 8:30 am to 4:30 pm,
be sure to call us (519) 886-3150.

Emergency Claims (after hours)

Please only use this number if you have a claim that cannot wait until the following business day:
(519) 886-3150 ex. 255. 
A broker will assist you, if a broker is not available please leave your contact information and a brief message and a broker will return your call as soon as possible.

Ensure that you provide:

  • Your name
  • A phone number at which you can be reached
  • A brief description of the situation
  • If you have been in a car accident, fill in the Accident Report Form so that you have all the information necessary.
man wearing headset

Emergency Claims Numbers of the Companies we Represent

April Canada
Aviva Insurance
Chubb Insurance
1 800 465 6391 x 4501
After hours: 1 800 532 4822
Dominion of Canada
Encon Builders Risk
Encon Environmental
Economical Insurance
After hours: 1 800 607 2424
Forward Insurance
1 886 216 5393
After hours: 1 800 387 5677
Gore Insurance
After hours: 1 800 265 8600
1 800 747 5348
Mon - Fri: 8:30 - 8:00 pm EST
Sat: 8:30 - 4:30 EST
Sun: 12:00 - 4:00 EST
Intact Insurance
Nordic Facility Claim
Premier Marine Insurance
Totten Insurance Group
South Western Insurance
Wawanesa Insurance


We are an equal opportunity employer and we welcome all qualified applicants to apply.
Accommodation for applicants with disabilities will be provided upon request.

AODA Customer Feedback

Customer Feedback
Clients, customers or others who wish to provide feedback on the way Donovan Insurance Brokers provides services to persons with disabilities can provide their feedback directly to the person they dealt with and from whom they received services, but at all times should also ensure that feedback is provided by any of the following methods:
  • In person to Heather Townsend
  • By telephone: 519-886-3150 ext 234
  • By facsimile: 519-886-9441
  • By e-mail: htownsend@donovaninsurance.com
  • By regular mail: ADDRESS:72 Regina Street North, Waterloo, Ontario, N2J 3A5
    Attention: Heather Townsend, Administrative Assistant
All feedback will be directed to the Administrative Assitant. In the ordinary course, individuals can expect to hear back from us within 3 business days of providing feedback to us.

Any complaints about services provided to persons with disabilities will be addressed according to our regular complaints management procedures.

Modifications to this or other policies
Any policy of Donovan Insurance that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.

Availability of Documents
Donovan Insurance has prepared the documentation required under the Accessibility Standards for Customer Service, and will provide copies upon request.